Aloha Massage Kauai

Client-therapist matches

From the "Massage Therapists and Bodyworkers" professional organization:

Their Question:

Have your ever "fired" a client. What reason did you offer?

Our Answer:

Not every therapist is the perfect match for a particular client's needs. Whenever we feel like no-one in our organization can properly meet a particular client's needs, we refer them to someone who can (the most common referrals having to do with cost, or requests for services that a different class of bodyworkers is best-suited to provide). We don't think of this as "firing" the client, more like directing them towards a better match for their needs. When put this way, clients are usually grateful (rather than resentful), which is ideal, tactically speaking.

View other answers...

More discussions

April, 2014

March, 2014

February, 2014

January, 2014

December, 2013

November, 2013

July, 2013

June, 2013

May, 2013